Accessibility

Our Commitment to Accessibility

Gross GTB is committed to ensuring that our banking services, websites, and mobile applications are accessible to all customers, including those with disabilities. We believe that everyone should have equal access to financial services and information.

We continuously work to enhance the accessibility of our digital platforms and physical locations to provide a positive banking experience for all of our customers.

Accessibility Standards

We strive to meet or exceed the following accessibility standards:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA: Our websites and online banking platforms are designed to meet WCAG 2.1 Level AA standards
• Americans with Disabilities Act (ADA): Our physical branches and ATMs comply with ADA requirements
• Section 508: Our digital content is accessible to individuals with disabilities as required by Section 508 of the Rehabilitation Act

Website and Mobile App Accessibility Features

Navigation and Structure

• Clear and consistent navigation throughout the site
• Logical heading structure for screen reader users
• Skip navigation links to jump to main content
• Keyboard-accessible navigation and interactive elements
• Descriptive page titles and link text

Visual Design

• Sufficient color contrast ratios for text and backgrounds
• Text resizing capabilities up to 200% without loss of functionality
• Alternative text for all images and graphics
• Visual focus indicators for keyboard navigation
• No reliance on color alone to convey information

Forms and Interactive Elements

• Clear labels for all form fields
• Error messages that are easy to identify and understand
• Accessible form validation and feedback
• Consistent and predictable behavior

Multimedia Content

• Captions and transcripts for video content
• Audio descriptions for visual information in videos
• Accessible controls for media players
• No auto-playing audio or video

Assistive Technology Compatibility

Our digital platforms are designed to work with common assistive technologies, including:

• Screen readers (JAWS, NVDA, VoiceOver, TalkBack)
• Screen magnification software
• Speech recognition software
• Alternative input devices
• Text-to-speech browsers and extensions

Physical Branch Accessibility

Our branch locations provide accessible features for customers with disabilities:

• Wheelchair-accessible entrances and facilities
• Accessible parking spaces near entrances
• Accessible ATMs with audio guidance and tactile keypads
• Service counters at appropriate heights
• Visual and auditory notification systems
• Assistance available upon request

Alternative Banking Options

We offer multiple ways to access our banking services:

Ongoing Improvements

We are committed to continuously improving accessibility across all our services. Our efforts include:

• Regular accessibility audits and testing
• User testing with customers who have disabilities
• Employee training on accessibility best practices
• Incorporating accessibility into our design and development processes
• Monitoring emerging accessibility standards and technologies

Feedback and Assistance

We welcome feedback on the accessibility of our services. If you encounter any accessibility barriers or have suggestions for improvement, please let us know:

When reporting an accessibility issue, please provide as much detail as possible, including:

• The specific page or feature you were trying to access
• The nature of the accessibility barrier
• The assistive technology you were using (if applicable)
• Your contact information if you would like a response

Formal Complaint Process

If you believe you have been denied access to our services due to a disability, you may file a formal complaint:

1. Contact our Accessibility Office using the contact information above
2. We will acknowledge receipt of your complaint within 5 business days
3. We will investigate the issue and respond within 30 days
4. If you are not satisfied with our response, you may escalate to our Compliance Department

Third-Party Content

While we strive to ensure accessibility throughout our digital platforms, some third-party content or applications may not be fully under our control. We work with our vendors to ensure they meet accessibility standards, but we cannot guarantee the accessibility of all third-party content.